Sometime yesterday afternoon it started showing as offline but nothing has changed. The date format is correct and data is being uploaded. I’ve rebooted the PC but it hasn’t changed anything.
Any ideas where I should be looking to fix this please.
Your site looks to have current data when I view it.
I have just toggled the on/off switch on the API and now it is working my end. Weird. I don’t like it when it does that to me and it was more than one computer it wasn’t working on.
Again it seems that it is showing offline and I toggled the switch and eventually it came back. I do have one computer which on Chrome I get this “please wait while your request is being verified” but it doesn’t resolve, It did eventually when the station came back online.
Is this a hosting issue or something else?
The data will still be going through to the Saratoga template without issue.
Edit to say that the hosting says this is an Imunify360 issue and they have temporarily disabled it until they figure out what the problem is.
The Saratoga files are uploaded using FTP.
That is a separate access-path compared to the http-accesses of your visitors
All data is userID/password protected by the receiving FTP-server
The WD-API uses plain unprotected HTTP(s) upload to your website.
That is the same access-path as human-visitors use.
As some access arrive very frequently, unsolicited and unprotected to the hosting server, the hosting companies try to get rid of accesses by what they think are bots, “script-kiddies” a.s.o. They install some “firewall” (like Imunify360 ) before all HTTP accesses. Those products only listen to the traffic and block suspicious accesses.
When WD is using the API it seems “strange” that 24 hrs / 7 days a week, every so many minutes, a http-message from the same “person” arrive with slightly different values.
Other users have reported the similar problems with http-uploads of data or cron-jobs.
Probably your provider will find a solution, f.i. putting your home ip-address on a whitelist.
Please keep us informed if and how they solve this.
Wim