:stop: I would suggest holding off on deleting the curent install. I would use the second copy procedure which will run a second, clean, install of WD which doesn’t use the settings or files of the old install. You can use this second install to troubleshoot, later you can transfer the fix to the old install, or I think it is possible to move over the datafiles from the old install and recreate the records.
Running a second copy FAQ.