PWS Dashboard Check for Updates [Solved?]

Hi Folks,

I haven’t checked for updates in some time.

When logging in for the 'Check for Updates" page I’m eventually getting a timeout message:

253returncode:0 | Errors: Connection timed out after 10001 milliseconds 118Errors retrieving current versions, please come back later

I’m not sure what to do. I’ve tried for the last couple of days.

https://www.m82a1.us/pwsWD/index.php

Thanks!

This is a DNS error, happened in the past also.
The pwsdashboard.com server can not be reached to get the list of latest files.
I tested multiple versions on different servers, they look to work OK.

The strange thing is that you get no data from two different servers.
Both pwsdashboard.com and pwsdashboard.be.
Running in two different countries, albeit both in Europe.

Please try tomorrow if the problem persists.

I will check also tomorrow morning, my time UTC+1.

Wim

I checked other sites and seems your problem is “unique”.

Questions:
Who is your hosting provider ?
I am not familiar with sucuri.net who seems to own your server-IP-address 192.124.249.183
Are they maybe using a “whitelist” of sites you are allowed to access?
If so, you have to add the following sites to the whitelist
==> pwdashboard.com
==> pwsdashboard.be

===
I attach a small script to test the connection between your server and the pwsdashboard sites
Unzip and place in the pwsWD/ folder

Test with https://www.m82a1.us/pwsWD/test_curl2a.php

For both dashboard sites:
=> This script will load the needed data using your browser first.
==>That is the text in the first box with the black outline
=> Then it will load using the standard CURL as used in the PWS_updates script
==> and will display the error codes a.s.o.

If the cURL fails we can convince your provider that there is a problem, probably a blacklist or a DNS problem.
The support persons can test the script and study the the php code in the script itself with
==> https://www.m82a1.us/pwsWD/test_curl2a.php?sce=view

===

If the test script works OK, I am out of ideas and will need ftp access to your site to test myself what is happening.

Wim


test_curl2a.php.zip (2.4 KB)

Hi Wim,

Here’s what the script returned:

The link below retrieves dashboard main site
https://pwsdashboard.com/srv/01/_latest_scrpts.arr

 Following link retrieves dashboard main site and is executed on your server:
https://pwsdashboard.com/srv/01/_latest_scrpts.arr
WAIT TIME 5 seconds max
Return codes:

Array
(
    [url] => https://pwsdashboard.com/srv/01/_latest_scrpts.arr
    [content_type] => 
    [http_code] => 0
    [header_size] => 0
    [request_size] => 0
    [filetime] => -1
    [ssl_verify_result] => 0
    [redirect_count] => 0
    [total_time] => 5.001829
    [namelookup_time] => 0.000518
    [connect_time] => 0
    [pretransfer_time] => 0
    [size_upload] => 0
    [size_download] => 0
    [speed_download] => 0
    [speed_upload] => 0
    [download_content_length] => -1
    [upload_content_length] => -1
    [starttransfer_time] => 0
    [redirect_time] => 0
    [redirect_url] => 
    [primary_ip] => 
    [certinfo] => Array
        (
        )

    [primary_port] => 0
    [local_ip] => 
    [local_port] => 0
    [http_version] => 0
    [protocol] => 0
    [ssl_verifyresult] => 0
    [scheme] => 
    [appconnect_time_us] => 0
    [connect_time_us] => 0
    [namelookup_time_us] => 518
    [pretransfer_time_us] => 0
    [redirect_time_us] => 0
    [starttransfer_time_us] => 0
    [total_time_us] => 5001829
)
Error codes: Connection timed out after 5001 milliseconds

No data was retrieved for https://pwsdashboard.com/srv/01/_latest_scrpts.arr

The link below retrieves dashboard backup site
https://pwsdashboard.be/srv/01/_latest_scrpts.arr

 Following link retrieves dashboard backup site and is executed on your server:
https://pwsdashboard.be/srv/01/_latest_scrpts.arr
WAIT TIME 5 seconds max
Return codes:

Array
(
    [url] => https://pwsdashboard.be/srv/01/_latest_scrpts.arr
    [content_type] => 
    [http_code] => 0
    [header_size] => 0
    [request_size] => 0
    [filetime] => -1
    [ssl_verify_result] => 0
    [redirect_count] => 0
    [total_time] => 5.001494
    [namelookup_time] => 0.00033
    [connect_time] => 0
    [pretransfer_time] => 0
    [size_upload] => 0
    [size_download] => 0
    [speed_download] => 0
    [speed_upload] => 0
    [download_content_length] => -1
    [upload_content_length] => -1
    [starttransfer_time] => 0
    [redirect_time] => 0
    [redirect_url] => 
    [primary_ip] => 
    [certinfo] => Array
        (
        )

    [primary_port] => 0
    [local_ip] => 
    [local_port] => 0
    [http_version] => 0
    [protocol] => 0
    [ssl_verifyresult] => 0
    [scheme] => 
    [appconnect_time_us] => 0
    [connect_time_us] => 0
    [namelookup_time_us] => 330
    [pretransfer_time_us] => 0
    [redirect_time_us] => 0
    [starttransfer_time_us] => 0
    [total_time_us] => 5001494
)
Error codes: Connection timed out after 5001 milliseconds

No data was retrieved for https://pwsdashboard.be/srv/01/_latest_scrpts.arr

I’m using GoDaddy as my hosting provider.

It looks like it didn’t complete correctly?

I can give you ftp access if I can figure out how to do it

FTP is not needed as it is clear that there is a problem with the godaddy DNS server.

You should ask their support where the two sites are blocked.
They should make sure that you can connect to those sites.

===
You could also ask them why your web-server IP 192.124.249.183 seems to point to https://sucuri.net/

We Clean and Protect Websites Gain peace of mind by securing all your websites. We fix hacks and prevent future attacks. A cloud-based platform for every site.

Or did you buy extra protection or similar from them or godaddy.
Wim

I’m nt sure who sucuri.net is but I did buy extra protection from GoDaddy. That’s probably it.

I’ll try calling GoDaddy tomorrow morning. It’s usually a very long time on hold to talk to them.

Seems to be solved.
If it still does not succeed from your site, I attach the updates necessary

Wim


2021-11-30.zip (182 KB)

Hi Wim,

I’m on the phone with GoDaddy right now. They whitelisted the be site and it’s now working.

I really appreciate the help!

Mort