Presently running 10.10r on a 450 Mhz PIII machine with 384 megs of ram and the Windows XP operating system. WD is the only application running most of the time. Machine is hooked to my Ultimeter 2100 system and full time to the net.
I continue to have a problem with ftpupd crashing, sometimes multiple occurances crashing and staying “open”. This has been a problem for ages and has not significantly improved with versions. (Though with one version it was so bad that it would keep launching and crashing until althe memory was used up - that at least has stopped.) I get one to three crashed instances per day.
humm
i dont have any other reports of this happening
maybe try increasing the overall time out in the connections setup?
is there a pattern?
i.e is it a certain agenda item, a certain time?
The error logs don’t show much. The general one usually contains
hald-dozen to a dozen I/O errors per day - the number of them do not coincide with the number of ftp crashes. error reopots is:
ERROR: I/O error 32 at time/date 10:01:01 AM 05/02/04
as an example. Don’t know what is erroring out to cause this.
The only thing I use FTP for is downloading METAR and weather
bureau data files on a recurring basis.
Will check the timeouts you mentioned.
Thanks - Scott
Well, only thing that the WD computer is running is WD. I have my web server on the network and the directory where those files go is mapped as a drive for the computer that WD runs on, so the web files do not have to be “ftp uploaded” to the site, they are written directly to the drive. The web server is running 98, not XP, because it is too old to run XP, everything else runs XP. Mayber there is a problem there?
As far as I can tell, I only have FTP enabled for the NOAA download and the metar download, yet often when it runs there appear to be multiple sessions when “no files” are “uploaded”. If I turn off the times for “upload/generation” of the web files, I assume that the webfiles will no longer be created. Any place else I shluld check that could be calling up FTPUPD?
I’ve cut my web file updates back to 10 minute intervals , guess I cout cut back more.
i suggest you use the customise internet and file creation, and there you can set the times to create each web file, independent of the times to ftp each web file
also check you dont have anything set in the general ftp setup
Okay, not sure I understand what I need to do - so will run it by. Are you saying that I need to go to the Web Files/Web Page control panel and turn OFF (uncheck) all of the boxes that say to “upload” this or that file, then go to the “customize” control panel and set times for each individual file to be “created” but still leave the “ftp” boxes on that control panel unchecked? Also go to the Web Files FTP control panel and remove all of the “upload/generation” times from that one? I checked the “general” ftp control panel and there are no times entered anywhere on that page and the page is “switched” off.
Thanks.
the customise internet and file creation, via the control panel, is a complete override
you have complete control over the times for each webfile file to be updated-recreated.
and you dont need to set ftp upload times for each file on that customise internet and file creation page at all if they are just needing to be saved in the webfiles folder on the server
I sent an email direct yesterday containing a couple of log file outputs from two days containing crashes. I have disabled most use of ftpupe but continue to get 3-6 crashes per day from when it is used. I don’t see any obvious problems in the logs - appears to be crashing sometime during the shutdown phase. Thus I sent you the logs separately.
Thanks for the great program - other than this one aspect, have had very little problems.
Wanted to update you on the status of this problem for me. I had
put into place all of your recommendations, including cutting
back or off almost everything that used FTPUPD. Cutting it back
resulted in decreasing crashes to only 3-4 times a day out of the
approximately hourly usage.
However, I upgraded to version 15 of WD when you first released it
and SINCE THAT UPGRADE, I have not experienced a single crash of
ftpupd. Don’t know what you changed in that version, but - for now
at least - my problems have gone away. Presently running 15b and about to move to the current version. Will also start increasing the use of ftpupd activities and see if the problem starts to come back.
One reason for the WD ftp failure can be when accessing slow servers on a dial up connection is to make sure your dial up connections setup has not got the “terminate connection when no traffic” time out set too low if this point is reached the symptoms are as you describe.
30 min. seems a practical period to set up :idea:
Well, I spoke too soon and seemed to have jinxed myself. Upgraded to 10.15z and the crashes returned with a vengeance - now back to a half dozen or more per day. No consistency and I have not scheduled any more uses than I had before. Went back to 10.15b and the problem and rate stayed the same, so don’t think it is version related.
As to connections, I run a full time ISDN circuit - NOT DIALUP and run my own servers, dns, etc. locally. It could be that the remote sites are “going away” at critical times. Even if the crashes happen at the same time as a scheduled email send, the emails go through. Also, the files being retrieved appear to be coming down successfully. The program appears to be crashing during the shutdown process.
The bad thing is that when it crashes - NO INFO is written to either of the FTP log files, which I find strange. i.e., if it crashes at the scheduled 0900 usage, then the detail file will still show the info from the scheduled 0800 run and the error file will show no entries at all for 0900. The only way
to see when the crashes happened is to look at the ftp log file and see which scheduled times are missing from the entries.
Since I upgraded to 10.16 (which thinks it is 10.15z) I have been getting quite a few ftpupd crashes. The other day, there were 2 dead ones in the task bar. And yet, a third one was plugging away uploading. This screen shot show one that occurred today. Even with the “error report” displaying, new ftpupd’s will run every 5 minutes updating the web.
Note, there are also two WD’s in the task bar, but I assure you, there is only one copy of WD. Even Alt-Tab shows only one copy. See my other bug report.
no problems here
and I have WD and the FTP doing alot
but brief losses of the internet conneciton could cause problems …luckily my internet connection is good and stable 99% of the time
