Data Backup causes WD to Crash

I know a few have had this & it only occurs from time to time but tonight WD crashed with a “WD has to close” message.

It is to do with the ZIP backup. My WD is set to backup at 22:00 which means it happens at 22:55.

I checked my Backup folder this afternoon and the 102004.zip files was there along with the registry file both dated yesterday at 22:55.

When I looked at my PC tonight at 23:10 WD has crashed. Before doing anything I looked in the Data Backup Folder, the registry file was there and dated today at 22:55 but the 102004.zip file had gone.

If I do a manual backup it works ok and the 102004.zip file comes back.

My WD had been ok for a week or so.

Hope this info helps to track wn this little bug.

Crashed again last night at 22:55/59. Backup time set to 22.

zip file databackup112004.zip now missing.

V10.18J

I think it is something to do with Windows XP - it doesn’t seem to happen with other operating systems.
I think Brian is scratching his head over this one!

I tried the zip backup for a first time a few months back and although the manual test worked ok - the scheduled one caused a crash which also corrupted data in a datafile for the month.

needless to say I don’t use the databackup function at all.

The strange thing is that it is ok for most of the time and until Aug

Crashed again last night at 22:55/59. Backup time set to 22.

yeah, what ever the hour you set, then its at 55 minutes past the hour it does it

i have just turned it on myself…
note, that, you dont need to add files, unless you want to add files that wd does not zip automaticly
i think i should be able to fix this crash with this hopefully

This happen to me when I was running InterWARN at the same time as as WD.
See:

near the end.

i turned this on
set the hour to 7
and it crashed for me :frowning:
i will try and fix this soon!

hi
the latest new version 10.19u looks to have this fixed
(it is for me anyway!)